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Apple Watch only available to pay monthly personal plan

Lara8
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Hi I know this has been asked but the solution is always by personal message. So I’m hoping someone will be able to help. I have just changed to o2 and I would like to add my watch. When I go to add cellular plan my app says it’s only available on a personal pay monthly plan. This is what I have so I’m not sure why it won’t allow 😢 any help would be great thank you 🙏🏽 

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Cleoriff
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Thanks @O2Emma x

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Nickbean
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Cheers

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Cleoriff
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deleted

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O2Sarah-
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Thanks for the tag again @Cleoriff 

@Matt_247  and  @Nickbean I will send you a private message so we can check your accounts. 

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Cleoriff
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@Matt_247 wrote:

Hello @O2Sarah-  I am having the exact same issue. Please can you also help me? I went into the shop but they couldn’t help.


@O2Sarah-We missed this one from @Matt_247 

Could you help please?

Veritas Numquam Perit

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Cleoriff
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Thanks @O2Sarah- x

Veritas Numquam Perit

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Eliz
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Can you please check my account too? I have the same issue. 

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Cleoriff
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@Eliz 

I'll tag @O2Sarah- but she won't be on duty until 8am Monday. Come back to this thread then.

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O2Sarah-
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Good morning 

Thanks for the tag @Cleoriff 

@Eliz I will send you a private message so we can look into this. 

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Cleoriff
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Thanks @O2Sarah- x

Veritas Numquam Perit

Girl in a jacket
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