Apple Watch only available to pay monthly personal plan

[Lara8]

Hi I know this has been asked but the solution is always by personal message. So I’m hoping someone will be able to help. I have just changed to o2 and I would like to add my watch. When I go to add cellular plan my app says it’s only available on a personal pay monthly plan. This is what I have so I’m not sure why it won’t allow 😢 any help would be great thank you 🙏🏽 

[Cleoriff]

Thanks @O2Emma x

[Nickbean]

Cheers

[Cleoriff]

deleted

[O2Sarah-]

Thanks for the tag again @Cleoriff 

@Matt_247  and  @Nickbean I will send you a private message so we can check your accounts. 

[Cleoriff]

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@Matt_247 wrote:

Hello @O2Sarah-  I am having the exact same issue. Please can you also help me? I went into the shop but they couldn’t help.

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@O2Sarah-We missed this one from @Matt_247 

Could you help please?

[Cleoriff]

Thanks @O2Sarah- x

[Eliz]

Can you please check my account too? I have the same issue. 

[Cleoriff]

@Eliz 

I'll tag @O2Sarah- but she won't be on duty until 8am Monday. Come back to this thread then.

[O2Sarah-]

Good morning 

Thanks for the tag @Cleoriff 

@Eliz I will send you a private message so we can look into this. 

[Cleoriff]

Thanks @O2Sarah- x