Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Order phone

I ordered phone and plan with O2 last week they took 30 pounds upfront and after nobody said anything now I don't know to wait for this phone or not that 30£ they will give me back or no how long I have to wait please send me back money and I will Ap...

Click through from app to ticketmaster does not allow purchase

I have the O2 Priority app, and can see the artists on presale. I choose the artist, venue and then "Get tickets" and am diverted to the ticketmaster website... but then it just says a presale is happening and doesn't let me buy any. This happens on ...

Repairs Box not arrived

Hi there, I called a few weeks ago to book my IPhone in for repairs on the warranty, I was told you would send out a box for me to send the device in but I haven't received it yet and it has been about 3 weeks now. Can you please tell me when to expe...

Apple Watch only available to pay monthly personal plan

Hi I know this has been asked but the solution is always by personal message. So I’m hoping someone will be able to help. I have just changed to o2 and I would like to add my watch. When I go to add cellular plan my app says it’s only available on a ...

Resolved! New iPhone

my device is still not delivered

I was given £15.00 compensation after a complaint I cannot see it on my bill

Resolved! Question regarding Virgin Media email

Now that O2 and Virgin Media have merged, I am hoping someone can help me with this. I have also tried contacting Virgin Media, but no joy as yet...I have had a Virgin email account for over 15 years, and just the other day I got a letter saying they...

Resolved! O2 Travel Inclusive Zone

Hi There I'm going to Venezuela next week, I just want to know if my extra service O2 Travel Inclusive Zone will work and if I need to do something to make it work ?

Resolved! Update about my order

I was ordered a 16 pro max on 26 oct still I don't have any update about my order

O2 open

I applied for o2 open work discount on Tuesday afternoon it says on it it can take up to 3 days to check my payslip but had no email back it is very frustrating as I have had nothing but problems with o2 disregarding my documents for name change also...

O2

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