on 28-07-2021 21:55
Hi,
I upgraded my sim-only deal this afternoon which came with a six-month Amazon Prime membership. I've just got in from work and tried to activate it and got the following message:
"It looks like your activation link is no longer valid. You might find the reason here."
I will try to get a hold of someone at O2 tomorrow when they open up, but in the meantime I was wondering if anyone else had encountered this problem and whether they managed to resolve it.
Thanks in advance.
Solved! Go to Solution.
on 28-07-2021 22:17
Our guide on Extras is here Guide: Adding and removing O2 Extras
If it doesn't work then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support and they will add it for you.
Veritas Numquam Perit
on 28-07-2021 22:17
Our guide on Extras is here Guide: Adding and removing O2 Extras
If it doesn't work then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support and they will add it for you.
Veritas Numquam Perit
on 28-07-2021 22:28
on 28-07-2021 22:28
Have you tried using your phone on mobile data?
on 28-07-2021 22:28
on 28-07-2021 22:28
Many thanks for that. I should have mentioned at the start (sorry, long day) that I was already paying for Prime after the conclusion of a previous offer. However, when I confirmed the switchover to the new tariff I received a text message almost immediately telling me that the extra had been cancelled and I would be refunded any overpayments. The system then let me choose Prime as an extra on the new deal and sent me the email with the link. The rest is described as above, so will contact them tomorrow.
on 28-07-2021 22:31
on 28-07-2021 22:31
on 28-07-2021 22:38
on 28-07-2021 22:38
I meant trying to redeem the offer on your phone using mobile data so it is reading directly from your sim @SimOnlycustomer
on 28-07-2021 22:51
on 28-07-2021 22:51
Yes I tried that earlier on the app and also on a web browser. Same message came up about the link.
on 29-07-2021 21:05
on 29-07-2021 21:05
Got a hold of O2 customer services who resolved the matter quickly and efficiently. Thanks to all who answered.
on 29-07-2021 22:36
on 29-07-2021 22:36
Pleased to hear it @SimOnlycustomer
Veritas Numquam Perit
on 12-09-2021 15:30
on 12-09-2021 15:30
Hi. How did you get hold of O2 support. I've tried and just got an automated message telling me to try going on line. If I opt to speak to someone the voice says 'thanks for calling, bye' and the call is cut! I'm going round in circles as my free extra offer slowly ticks way to nothing. 😔
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