I upgraded my sim-only deal this afternoon which came with a six-month Amazon Prime membership. I've just got in from work and tried to activate it and got the following message:
"It looks like your activation link is no longer valid. You might find the reason here."
I will try to get a hold of someone at O2 tomorrow when they open up, but in the meantime I was wondering if anyone else had encountered this problem and whether they managed to resolve it.
Thanks in advance.
Solved! Go to Solution.
Have you tried using your phone on mobile data?
Many thanks for that. I should have mentioned at the start (sorry, long day) that I was already paying for Prime after the conclusion of a previous offer. However, when I confirmed the switchover to the new tariff I received a text message almost immediately telling me that the extra had been cancelled and I would be refunded any overpayments. The system then let me choose Prime as an extra on the new deal and sent me the email with the link. The rest is described as above, so will contact them tomorrow.
I meant trying to redeem the offer on your phone using mobile data so it is reading directly from your sim @SimOnlycustomer
Hi. How did you get hold of O2 support. I've tried and just got an automated message telling me to try going on line. If I opt to speak to someone the voice says 'thanks for calling, bye' and the call is cut! I'm going round in circles as my free extra offer slowly ticks way to nothing. 😔
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