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TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

6 month Netflix offer

Trying to register for the free 6 months of netflix and getting the error:

The number isn't eligible for a free Netflix offer.

Bit confused as I just signed up for an upgrade and that was part of the deal.  I got a card to confirm it but no joy.  Ideas? 

Posts: 60,643
Topics: 643
Registered: ‎14-01-2013

Re: 6 month Netflix offer

Hi @TPW

Join the many who are having the same problem. I'll mention @Martin-O2 one of our managers who may be able to help. Best of luck

*The Game Is On*


Posts: 83,023
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: 6 month Netflix offer

@TPW have you tried to redeem on mobile data rather than wifi?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

Re: 6 month Netflix offer

Thanks

TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

Re: 6 month Netflix offer

Tried on Laptop which is connected to the WIFI router with the SIM in it.  Also using another phone not connected to the number for which the offer was issued.

Posts: 83,023
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: 6 month Netflix offer

Try on the phone with the number in it on 4g.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,019
Registered: ‎18-02-2016

Re: 6 month Netflix offer

Thanks for the tag @Cleoriff

 

@TPW There's an issue with redeeming the Netflix offer for some customers. Whilst it's being fixed you can try to redeem the offer with mobile data only. I'll give you an update as soon as I have news. 


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Community Manager
Posts: 4,711
Registered: ‎23-07-2014

Re: 6 month Netflix offer

Hi @TPW, how are you getting on?

We've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy

Cheers


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TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

Re: 6 month Netflix offer

Thanks I have tried via my latop and also via putting the sim in a phone on 4G and trying.  Both indicate not eligable.

 

 

Posts: 63,226
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: 6 month Netflix offer