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6 month Netflix offer

TPW
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Trying to register for the free 6 months of netflix and getting the error:

The number isn't eligible for a free Netflix offer.

Bit confused as I just signed up for an upgrade and that was part of the deal.  I got a card to confirm it but no joy.  Ideas? 

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Cleoriff
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Hi @TPW

Join the many who are having the same problem. I'll mention @Martin-O2 one of our managers who may be able to help. Best of luck

*The Game Is On*

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MI5
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@TPW have you tried to redeem on mobile data rather than wifi?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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TPW
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Thanks

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TPW
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Tried on Laptop which is connected to the WIFI router with the SIM in it.  Also using another phone not connected to the number for which the offer was issued.

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MI5
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Try on the phone with the number in it on 4g.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Thanks for the tag @Cleoriff

 

@TPW There's an issue with redeeming the Netflix offer for some customers. Whilst it's being fixed you can try to redeem the offer with mobile data only. I'll give you an update as soon as I have news. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Marjo
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Hi @TPW, how are you getting on?

We've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy

Cheers

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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TPW
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Thanks I have tried via my latop and also via putting the sim in a phone on 4G and trying.  Both indicate not eligable.

 

 

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jonsie
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