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TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

6 month Netflix offer

Trying to register for the free 6 months of netflix and getting the error:

The number isn't eligible for a free Netflix offer.

Bit confused as I just signed up for an upgrade and that was part of the deal.  I got a card to confirm it but no joy.  Ideas? 

Posts: 62,918
Topics: 649
Registered: ‎14-01-2013

Re: 6 month Netflix offer

Hi @TPW

Join the many who are having the same problem. I'll mention @Martin-O2 one of our managers who may be able to help. Best of luck

*The Game Is On*


Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: 6 month Netflix offer

@TPW have you tried to redeem on mobile data rather than wifi?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

Re: 6 month Netflix offer

Thanks

TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

Re: 6 month Netflix offer

Tried on Laptop which is connected to the WIFI router with the SIM in it.  Also using another phone not connected to the number for which the offer was issued.

Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: 6 month Netflix offer

Try on the phone with the number in it on 4g.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,172
Registered: ‎18-02-2016

Re: 6 month Netflix offer

Thanks for the tag @Cleoriff

 

@TPW There's an issue with redeeming the Netflix offer for some customers. Whilst it's being fixed you can try to redeem the offer with mobile data only. I'll give you an update as soon as I have news. 

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 4,871
Registered: ‎23-07-2014

Re: 6 month Netflix offer

Hi @TPW, how are you getting on?

We've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy

Cheers

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
signature

TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

Re: 6 month Netflix offer

Thanks I have tried via my latop and also via putting the sim in a phone on 4G and trying.  Both indicate not eligable.

 

 

Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: 6 month Netflix offer