6 month Netflix offer

[TPW]

Trying to register for the free 6 months of netflix and getting the error:

The number isn't eligible for a free Netflix offer.

Bit confused as I just signed up for an upgrade and that was part of the deal.  I got a card to confirm it but no joy.  Ideas? 

[Marjo]

Hi @Andrewbr, happy to check for you on our end, I'll just need a few additional details from you so will drop you a PM shortly here on the forum. 

[LDK]

Hi all, having the same issue reported by others with redeeming the offer. I moved to a new tariff late last year and have the email confirming that 6 months Netflix should be included. However, I'm told my number is ineligible when I try to claim, whether from my phone on data or from a laptop. Any help much appreciated!

[Marjo]

Hi @TPW, @Andrewbr and @LDK, I got an update today that there has been another fix put in place - can you try again to see if you're able to redeem this now if you haven't already, and let me know what happens?

[LDK]

Thanks for the update Marjo - unfortunately still getting the same outcome  

I've entered my number and received a code, but am told that my number isn't eligible.

[Marjo]

Sorry to hear that @LDK, I'm going to drop you a quick PM here on the forum to get a few additional details as I'd like to get someone to have a closer look for you to help.