Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 69423 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7571 Views
  • 15 replies
  • 1 kudos

Resolved! Auto-dialling using O2 International calling card

This might be an obscure question but I'm thinking about getting an O2 International Calling Card for my (retired) parents - and they are worried about having to enter access codes and PINs etc. every time they want to make an international call. So ...

Anonymous by Not applicable
  • 1144 Views
  • 1 replies
  • 0 kudos

Track a Repair

I sent my IPhone 6 off to be repaired, I was told I can track it online I went to check the status of it today but it won't let me log in. Is anyone else having the same isuses? Something to do with the security text on the signing in page.

Anonymous by Not applicable
  • 1429 Views
  • 9 replies
  • 0 kudos

Resolved! 02 recycle

Sent my iPhone 5 off to recycle last week as I thought this would be easier than selling on eBay boy was I wrong. Phone was in good working order but received email today telling me they have revised my offer from 102 pound to 20 pound what an insult...

Anonymous by Not applicable
  • 1689 Views
  • 22 replies
  • 0 kudos

Resolved! Intermittent Broken Landline Dial Tone

My dial tone intemittently becomes broken when I pick up the receiver. I don't know what this means as I don't have or use voicemail. Also I often I am unable to dial out. I enter the numbers wait for it to ring, but it just stays on the broken dial ...

Anonymous by Not applicable
  • 3130 Views
  • 9 replies
  • 0 kudos

Resolved! Mast in DG13

Hi I'm just wondering when/ if O2 will be upgrading their mast in this area?All my friends on O2 have now moved to orange or Vodafone as you can get 3G on those networks. You can only get GPRS on O2. In a way it's pointless having GPRS on a smartphon...

Anonymous by Not applicable
  • 1347 Views
  • 7 replies
  • 0 kudos

Resolved! Sony Xperia free game

Hi, I just bought a sony xperia z3. I got given a sheet with instructions on how to get a free copy of Destiny. I fillied in the form with my correct email address but it kept saying it was an incorrect email. I resent the form and it went through bu...

Anonymous by Not applicable
  • 1410 Views
  • 10 replies
  • 0 kudos

Resolved! open code

Has anyone tried to use an open code after buying online? I know it says you have to shop instore on the terms and conditions, but they haven't been updated to say you can text in the code (as people on here have said), so I was hoping this might hav...

Anonymous by Not applicable
  • 1314 Views
  • 6 replies
  • 0 kudos

Resolved! How do I end my contract?

Hi - my contract ran out in December.I do NOT want to upgrade - I simply want to end this phones contract with O2. I thought it would happen automatically if I did not choose to upgrade... oops. So how do I get in touch with you?I have two phones you...

Anonymous by Not applicable
  • 44648 Views
  • 10 replies
  • 0 kudos

Resolved! Scam warning, received this email, requests all bank acct details once logged in

This e-mail was sent to me by O2.Hello MICHELLE,Your O2 account requires your immediate attention.We've made some important security changes to our website and in our best attempts to keep you safe, we require each of our customers to confirm their a...

Anonymous by Not applicable
  • 2279 Views
  • 61 replies
  • 0 kudos