Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Card Payment Not Going Through

I’ve just ordered a new contract for an iPhone x processed it all over the phone but when I go to make a payment using my card it declines.. I have funds, I’ve checked my bank haven’t put a block on it.. I’ve just used my card to purchase an item off...

Resolved! Top up rewards

I have recently transferred from pay as you go to pay monthly, will I lose my saved rewards from previous pay as you go top ups?

Huawei Pro tablet

Hello can you please help I've either lost or not received a voucher for my free tablet I've checked the box and it's not there and the bag the phone came in has been thrown away, i just thought it would come at 30 days I never knew about a voucher w...

o2 delivery times

Hi, I was planning to purchase Airpods for Christmas online however the delivery times say that it will take more than 6 weeks. I can understand delivery to my house taking 6 weeks but I do not understand why it takes 6 weeks to collect from store.

Can't find address

O2 can't find address

Resolved! not able to connect to internet

Hi since long before 02 went down i am not getting any internet connection keeps kicking me on and off and most i get is E....its been nearly two weeks now. I've made a complaint last week wednesday and no one had got back to me and this still contin...

Resolved! o2 Gurus

Hi I have just purchased a new phone from Amazon. My monthly sim only contract is with o2. Can I call into the o2 shop and ask them to transfer all my stuff from my old phone to the new one. Thanks

Resolved! insurance

i got a question about my mobile insurance claim form. is it ok if i email the form instead of posting it?

Resolved! Moving between networks and keeping your old number

I've bought two services from O2, one a handset bundle and the other a SIM only. I raised requests for both number transfers yesterday well before the deadline for next working processing. The change on the handset bundle is complete and the new numb...

Cryptic messages

Hi,I've been trying to set up my bank account for OTP texts and they've told me I may need to enable cryptic texts as I'm not receiving any OTP codes, does anyone know how to allow cryptic texts to come through?Thank you in advance!

O2

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