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Level 1: Joiner
Posts: 1
Registered: ‎15-09-2017

High monthly bills MMS TEXTS

Help since today online chat cuts out cannot Resolve excess text charges how do I ensure o2 stop charging my account for MMS SMS texts is there a setting I’m missing any suggestions please this is first time asking for ideas

thanks valeriechristina 

Posts: 117,664
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: High monthly bills MMS TEXTS

@Vcw56 see help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: High monthly bills MMS TEXTS

A sms usually converts to mms after 480 characters. An emoji or emoticon is usually around 100 characters for the first one and then around 2 characters for each subsequent one  A space counts as one character 

On android there is a setting in messages that you can tick to warn you when a text converts to mms.