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High monthly bills MMS TEXTS

Vcw56
Level 1: Joiner
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on ‎16-01-2019 11:34

on ‎16-01-2019 11:34

Help since today online chat cuts out cannot Resolve excess text charges how do I ensure o2 stop charging my account for MMS SMS texts is there a setting I’m missing any suggestions please this is first time asking for ideas

thanks valeriechristina 

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MI5
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on ‎16-01-2019 11:41

on ‎16-01-2019 11:41

@Vcw56 see help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎16-01-2019 13:12

on ‎16-01-2019 13:12

A sms usually converts to mms after 480 characters. An emoji or emoticon is usually around 100 characters for the first one and then around 2 characters for each subsequent one  A space counts as one character 

On android there is a setting in messages that you can tick to warn you when a text converts to mms. 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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