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Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Re: 6 month Netflix offer

I had the same issue, but then when you look in the terms and conditions which you dont see, you are probably not eligible as you need to be on a certain tariff( I think it might of been 20GB). rage

TPW
Level 1: Joiner
Posts: 5
Registered: ‎12-01-2018

Re: 6 month Netflix offer

Smiley Happy could be, but then we get into the teritory of miss sold as this was sold to me as included and then followed up by sending me a card to get it.  Makes no sense.  Is there a number i can just ring and get it sorted, should be just activate the offer job done.

Community Manager
Posts: 4,696
Registered: ‎23-07-2014

Re: 6 month Netflix offer

[ Edited ]

Hi @TPW, sorry to hear that it's still not working for you. Smiley Sad I'd like to get someone to have a closer look for you to see what the issue is there. I'm going to drop you a PM here on the forum shortly to discuss in more detail. Hang in there! 

 

Hey @Johnk68, just wanted to check if you also still needed any further help with this?


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Level 1: Joiner
Posts: 1
Registered: ‎08-01-2019

Re: 6 month Netflix offer

Hi I have the same problem with it saying I'm not eligable, spoke to O2 CS service and they said there was a systen issu and to wait until the 7th but the problem remains. Could the issue be that the 15GB option is not listed anymore?

Posts: 60,369
Topics: 642
Registered: ‎14-01-2013

Re: 6 month Netflix offer


@Andrewbr wrote:

Hi I have the same problem with it saying I'm not eligable, spoke to O2 CS service and they said there was a systen issu and to wait until the 7th but the problem remains. Could the issue be that the 15GB option is not listed anymore?


@Marjo?

*The Game Is On*


Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Re: 6 month Netflix offer

Check out the terms and conditions of this offer, the chances are you are not eligible as I wasn't. These were not very well advertised so I think a lot of people of been caught out by these hodden t&c's as I was rage

 

https://www.o2.co.uk/termsandconditions/rewards/netflix-offer-terms-and-conditions

Posts: 82,838
Topics: 509
Solutions: 10,019
Registered: ‎04-04-2012

Re: 6 month Netflix offer

What's the issue with them?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Re: 6 month Netflix offer

The fact they they were not very well advertised and a lot of people were not aware of them when purchasing their phone with the offer advertised.
Posts: 60,369
Topics: 642
Registered: ‎14-01-2013

Re: 6 month Netflix offer

Whereas  I think exactly the opposite @Johnk68

The offer was well advertised. In fact was the USP for the eligible phones and tariffs.

You only need to read back through the forum at all the queries asked and answered to recognise it was a promotion which was well subscribed to.

*The Game Is On*


Posts: 82,838
Topics: 509
Solutions: 10,019
Registered: ‎04-04-2012

Re: 6 month Netflix offer

I thought so too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)