Solved: Re: 248 service

Anonymous · ‎05-12-2017

My ancient Top-up card finally expired (magnetic strip problem) so I picked up a new one at an O2 shop 3 days ago. Since then I have repeatedly tried to ring 248 to register the new card - only to be told - "the service is not available at the moment - please try later". Can someone please tell me WHEN this service WILL be available?

Anonymous · ‎05-12-2017

Hi @Anonymous this is not customer service you are talking too. Maybe you need to call pay as you go customer service on 4445 from your o2 phone & they could probably help

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Anonymous · ‎05-12-2017

Hi @Anonymous this is not customer service you are talking too. Maybe you need to call pay as you go customer service on 4445 from your o2 phone & they could probably help

MI5 · ‎05-12-2017

248 is the only way I know to register it but in the meantime look at alternative ways to top up here
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
@Martin-O2 can you check if the 248 service is still active please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-12-2017

If it is, it will need adding to the guide I expect....

Edit...it's already in...

Veritas Numquam Perit

MI5 · ‎05-12-2017

Only for registering a new E-Topup card but would be useful.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-12-2017

If it still works that Is

MI5 · ‎05-12-2017

Indeedy..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎07-12-2017

Hey guys apologies for the late reply. I'll look into this today!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Martin-O2 · ‎08-12-2017

Hi guys,

I've got some info about this and the 248 line was experiencing some issues but they have been resolved and it should be working fine. If anyone has any problems with it give me a shout.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎08-12-2017

@Martin-O2 wrote:
Hi guys,

I've got some info about this and the 248 line was experiencing some issues but they have been resolved and it should be working fine. If anyone has any problems with it give me a shout.

Thanks @Martin-O2 I will leave it in my Ways to Pay guide then...:smileywink:

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