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02 WiFi Hotspot connects but no service.

DaveEvans
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on ‎16-09-2020 14:27

on ‎16-09-2020 14:27

I can connect to an 02 WiFi hotspot and my phone recognises that it is a "fast" connection but thats about as far as it goes. I cannot access the Internet at all even to sign in as a customer to put in my mobile number. Does anybody have a fix for this please?
Oh and I've tried to "forget" the connection to reconnect but that doesn't seem to do anything.
Thanks for any help.
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MI5
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on ‎16-09-2020 14:37

on ‎16-09-2020 14:37

@DaveEvans 

Have you tried other hotspots too.

There may be an issue with the one you are trying?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DaveEvans
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on ‎16-09-2020 14:42

on ‎16-09-2020 14:42

Thats a good shout. I havent tried any others yet. I was hoping for a fix at the one im at because I work here 😀
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MI5
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on ‎16-09-2020 14:44

on ‎16-09-2020 14:44

@DaveEvans 

You could ask whoever looks after the wifi to reboot it wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎16-09-2020 15:07

on ‎16-09-2020 15:07

@DaveEvans

Are you getting an IP address when trying to connect to the wifi ?
Also remove any previous o2 wifi session / networks from your device and try again, as it could be that the phone thinks you have joined the same network (SSID) as a previous connection.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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