This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

02 WiFi Hotspot connects but no service.

DaveEvans
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-09-2020 14:27

on ‎16-09-2020 14:27

I can connect to an 02 WiFi hotspot and my phone recognises that it is a "fast" connection but thats about as far as it goes. I cannot access the Internet at all even to sign in as a customer to put in my mobile number. Does anybody have a fix for this please?
Oh and I've tried to "forget" the connection to reconnect but that doesn't seem to do anything.
Thanks for any help.
Message 1 of 5
687 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 151709 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎16-09-2020 14:37

on ‎16-09-2020 14:37

@DaveEvans 

Have you tried other hotspots too.

There may be an issue with the one you are trying?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
684 Views
0 Kudos

DaveEvans
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-09-2020 14:42

on ‎16-09-2020 14:42

Thats a good shout. I havent tried any others yet. I was hoping for a fix at the one im at because I work here 😀
Message 3 of 5
679 Views
0 Kudos

MI5
Level 94: Supreme
In response to DaveEvans
  • 151709 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎16-09-2020 14:44

on ‎16-09-2020 14:44

@DaveEvans 

You could ask whoever looks after the wifi to reboot it wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
677 Views
0 Kudos

madasaf1sh
Level 78: King of Kings
In response to MI5
  • 12022 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

on ‎16-09-2020 15:07

on ‎16-09-2020 15:07

@DaveEvans

Are you getting an IP address when trying to connect to the wifi ?
Also remove any previous o2 wifi session / networks from your device and try again, as it could be that the phone thinks you have joined the same network (SSID) as a previous connection.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 5 of 5
668 Views
0 Kudos
Top Kudoed Authors
View All
Top