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my phone has error messages which will not clear when pressing ok

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Anonymous
Not applicable

on ‎23-06-2017 17:47

on ‎23-06-2017 17:47

I am unable to access settings etc. I have tried turning off and on again I have also removed battery. It is an Alcatel pixi 3

 

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MI5
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on ‎23-06-2017 17:51

on ‎23-06-2017 17:51

Sounds like the operating system has crashed.
You could try a factory reset but you will lose any pictures etc that aren't backed up.
http://www.hardreset.info/devices/alcatel/alcatel-4027a-pixi-3-45-3g/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎23-06-2017 17:51

on ‎23-06-2017 17:51

Sounds like the operating system has crashed.
You could try a factory reset but you will lose any pictures etc that aren't backed up.
http://www.hardreset.info/devices/alcatel/alcatel-4027a-pixi-3-45-3g/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎23-06-2017 18:09

on ‎23-06-2017 18:09

You may need to send the phone off for repair or get another phone 

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Anonymous
Not applicable
In response to MI5

on ‎23-06-2017 18:21

on ‎23-06-2017 18:21

thanks I will give that a try

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Anonymous
Not applicable
In response to Anonymous

on ‎23-06-2017 18:22

on ‎23-06-2017 18:22

I think I am probably due a new phone .... thanks

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jonsie
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on ‎23-06-2017 18:28

on ‎23-06-2017 18:28

That would be my choice to be honest. 

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2020-Awards-jonsie


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Anonymous
Not applicable
In response to Anonymous

on ‎23-06-2017 18:29

on ‎23-06-2017 18:29

You are very welcome & good luck with whatever you decide to do 

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Anonymous
Not applicable
In response to jonsie

on ‎23-06-2017 18:45

on ‎23-06-2017 18:45

thanks

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MercedesS
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on ‎29-06-2017 15:34

on ‎29-06-2017 15:34

Hello @Anonymous, welcome to the O2 community!

We are sorry to see that your phone is not working. Did you get a new one or send it off for repair? We wonder wink

 

Thanks a lot, @Anonymous, @jonsie and @MI5 for all the help! Fantastic

 

 

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