This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

my phone has error messages which will not clear when pressing ok

Go to solution
Anonymous
Not applicable

on ‎23-06-2017 17:47

on ‎23-06-2017 17:47

I am unable to access settings etc. I have tried turning off and on again I have also removed battery. It is an Alcatel pixi 3

 

Message 1 of 9
4,647 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151660 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎23-06-2017 17:51

on ‎23-06-2017 17:51

Sounds like the operating system has crashed.
You could try a factory reset but you will lose any pictures etc that aren't backed up.
http://www.hardreset.info/devices/alcatel/alcatel-4027a-pixi-3-45-3g/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 9
4,645 Views
8 REPLIES 8

Go to solution
MI5
Level 94: Supreme
  • 151660 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎23-06-2017 17:51

on ‎23-06-2017 17:51

Sounds like the operating system has crashed.
You could try a factory reset but you will lose any pictures etc that aren't backed up.
http://www.hardreset.info/devices/alcatel/alcatel-4027a-pixi-3-45-3g/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
4,646 Views

Go to solution
Anonymous
Not applicable

on ‎23-06-2017 18:09

on ‎23-06-2017 18:09

You may need to send the phone off for repair or get another phone 

Message 3 of 9
4,636 Views

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎23-06-2017 18:21

on ‎23-06-2017 18:21

thanks I will give that a try

Message 4 of 9
4,632 Views

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎23-06-2017 18:22

on ‎23-06-2017 18:22

I think I am probably due a new phone .... thanks

Message 5 of 9
4,631 Views

Go to solution
jonsie
Level 94: Supreme
In response to Anonymous
  • 95553 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎23-06-2017 18:28

on ‎23-06-2017 18:28

That would be my choice to be honest. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 6 of 9
4,626 Views

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎23-06-2017 18:29

on ‎23-06-2017 18:29

You are very welcome & good luck with whatever you decide to do 

Message 7 of 9
4,625 Views

Go to solution
Anonymous
Not applicable
In response to jonsie

on ‎23-06-2017 18:45

on ‎23-06-2017 18:45

thanks

Message 8 of 9
4,620 Views

Go to solution
MercedesS
Former Staff
In response to Anonymous
  • 1192 Posts
  • 17 Topics
  • 18 Solutions
Registered:

on ‎29-06-2017 15:34

on ‎29-06-2017 15:34

Hello @Anonymous, welcome to the O2 community!

We are sorry to see that your phone is not working. Did you get a new one or send it off for repair? We wonder wink

 

Thanks a lot, @Anonymous, @jonsie and @MI5 for all the help! Fantastic

 

 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 9 of 9
4,539 Views
0 Kudos
Top