Solved: Re: my phone has error messages which will not cle...

Anonymous · ‎23-06-2017

I am unable to access settings etc. I have tried turning off and on again I have also removed battery. It is an Alcatel pixi 3

MI5 · ‎23-06-2017

Sounds like the operating system has crashed.
You could try a factory reset but you will lose any pictures etc that aren't backed up.
http://www.hardreset.info/devices/alcatel/alcatel-4027a-pixi-3-45-3g/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎23-06-2017

Sounds like the operating system has crashed.
You could try a factory reset but you will lose any pictures etc that aren't backed up.
http://www.hardreset.info/devices/alcatel/alcatel-4027a-pixi-3-45-3g/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-06-2017

You may need to send the phone off for repair or get another phone

Anonymous · ‎23-06-2017

thanks I will give that a try

Anonymous · ‎23-06-2017

I think I am probably due a new phone .... thanks

jonsie · ‎23-06-2017

That would be my choice to be honest.

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Anonymous · ‎23-06-2017

You are very welcome & good luck with whatever you decide to do

Anonymous · ‎23-06-2017

thanks

MercedesS · ‎29-06-2017

Hello @Anonymous, welcome to the O2 community!

We are sorry to see that your phone is not working. Did you get a new one or send it off for repair? We wonder

Thanks a lot, @Anonymous, @jonsie and @MI5 for all the help!

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