Repair Microsoft Account password. Can you decipher Msoft reply

[Jenny105]

Hi Ive reset my password to my microsoft account via my laptop.  Confirmation arrived BUT the password hasnt changed. Fortunately I can enter via image password on my laptop but not on my phone (should I need to) . - not linked

This is the repair suggestion i received from Msoft agent

''Try entering Safe Mode with network function.
To trigger the Automatic Repair mode, you must interrupt the normal boot process three consecutive times: use the reset or the power button on your Windows 10 PC to stop it during boot, before it finishes loading Windows 10. If you use the power button, you might have to keep it pressed for at least 4 seconds to force the power off
After you enter Safe Mode try to update your network drivers and then try to enter Normal Mode ''

Could somone expand on the reset power button (switch on/off?); SAFE MODE entry; network drivers,

and NoRMAL MODE. No doubt i could have found these in win 7 and 8 but not now.

PS does msoft have an image password via an android phone ?

Best wishes and apologies for more technical assistance 

[Jenny105]

Okey doke . Ive looked at that possibility . It looked a bit scary cos I use a basic code to fit round individual websites. But I guess I can concoct something similar for a pin

[Jenny105]

Mmmmmm I was wondering something similar

[Jenny105]

A couple of last thoughts

I own a microsoft tablet which is rarely used (dont ask )  I'd better check whats going on with that.

About 2 yrs ago I had some sign in account probs. Microsoft suggested a local account. I wasnt keen but bowed to there superior knowledge .  Are local accounts a good idea?

I'd like to change my account email address. Can it be any brand or only hotmail / outlook ?  And dare i contemplate this after the password fandango.??

Thanks for the support. I'l look into the suggestions

As i can now get into the account and its working ok with the re membered email . Im happier.

[MI5]

@Jenny105 as far as email types are concerned, they can be any. 

My MS account is a gmail email address.

[jonsie]

I would recommend Gmail too, I use it for MS. It's so much easier to get signed in. I would start again if you had other devices  it all sounds a little messed up at the moment. 

[Jenny105]

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@jonsie wrote:

I would recommend Gmail too, I use it for MS. It's so much easier to get signed in. I would start again if you had other devices  it all sounds a little messed up at the moment. 

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Hi being a total non geek , I'd wondered about starting over, but didnt know what if anything I'd lose doing that . eg files, 

what where how ???? 

[MI5]

@Jenny105 you won't lose anything. The pc password can be anything as it's just to unlock your PC but as I suggested earlier, just change it to pin access. This is not used anywhere else, it's purely to unlock the device it's set on.

[Jenny105]

Sorry I misunderstand Jonsies meaning eg new account !!!. I'll go for the pin . I'm using a pin on my phone via my virus checker Co.

[Jenny105]

Done slow learner...…

[Jenny105]

Ive got a pin but that seems to have blocked out my image password . I'm a fussy individual aren't I?