cancel
Showing results for 
Search instead for 
Did you mean: 

Repair Microsoft Account password. Can you decipher Msoft reply

Jenny105
Level 15: Gaining a Reputation
  • 644 Posts
  • 104 Topics
  • 3 Solutions
Registered:

Hi Ive reset my password to my microsoft account via my laptop.  Confirmation arrived BUT the password hasnt changed. Fortunately I can enter via image password on my laptop but not on my phone (should I need to) . - not linked

This is the repair suggestion i received from Msoft agent

 

''Try entering Safe Mode with network function.
To trigger the Automatic Repair mode, you must interrupt the normal boot process three consecutive times: use the reset or the power button on your Windows 10 PC to stop it during boot, before it finishes loading Windows 10. If you use the power button, you might have to keep it pressed for at least 4 seconds to force the power off
After you enter Safe Mode try to update your network drivers and then try to enter Normal Mode ''

 

Could somone expand on the reset power button (switch on/off?); SAFE MODE entry; network drivers,

and NoRMAL MODE. No doubt i could have found these in win 7 and 8 but not now.

PS does msoft have an image password via an android phone ?

Best wishes and apologies for more technical assistance 

Message 1 of 24
3,236 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 53: Renowned
  • 7729 Posts
  • 86 Topics
  • 428 Solutions
Registered:
I suspect that the laptop login is separate from the microsoft account which is an on-line one. This would explain the behaviour you are describing.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 10 of 24
2,944 Views
23 REPLIES 23

TallTrees
Level 37: Blazing a Trail
  • 7564 Posts
  • 65 Topics
  • 65 Solutions
Registered:

Gosh @Jenny105 

That info sounds frightening!

To be honest if I didn't know exactly what I was doing

I wouldn't do any of that ~ could find yourself in deep

trouble as nothing is as simple as it is written down.

I can't understand why you should need to put your

whole computer into repair mode. 

That is only my thought and perhaps not what you need to know

but I feel sure you will take further thoughts on this action.

Very best wishes and good luck.

 

 

 



Message 2 of 24
3,068 Views

Jenny105
Level 15: Gaining a Reputation
  • 644 Posts
  • 104 Topics
  • 3 Solutions
Registered:

Curiouser and curiouser         I didnt do any of the advised steps from Microsoft . But managed to work out what my old code for a past Microsoft was and got in with this !!

 

So now I am trying to back to where I ''changed my password for the account to see wot happens there. So far no joy !!   When Ive found the acount online I'll let you know how I fare.

Message 3 of 24
3,029 Views

Cleoriff
Level 94: Supreme
  • 104882 Posts
  • 783 Topics
  • 5209 Solutions
Registered:

Best of luck @Jenny105 

Let us know how things go. thumbsup

*The Game Is On*

Girl in a jacket
Message 4 of 24
3,026 Views

MI5
Level 94: Supreme
  • 120740 Posts
  • 605 Topics
  • 18201 Solutions
Registered:
I'm learning from you here @Jenny105 slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 24
3,023 Views

Jenny105
Level 15: Gaining a Reputation
  • 644 Posts
  • 104 Topics
  • 3 Solutions
Registered:


@MI5 wrote:
I'm learning from you here @Jenny105 slight_smile


I feel as if I just won a gold medal in the Olympic marathon / septathlon combined. trophy innocent

 




 

Message 6 of 24
3,011 Views

Jenny105
Level 15: Gaining a Reputation
  • 644 Posts
  • 104 Topics
  • 3 Solutions
Registered:

Is Micrexit possible.
*Back up my files to external hard drive ,
*Ditch my account / s ( for Micrexit) ,
Then Will withdrawal/Micrexit be achievable. ??

Or will Microsoft go into permanent meltdown and refuse me (an independent new account ) or repositioning of the old files.?????
Message 7 of 24
3,007 Views

Jenny105
Level 15: Gaining a Reputation
  • 644 Posts
  • 104 Topics
  • 3 Solutions
Registered:

Curiouser and curiouser - can you enlighten me ?

precis above

1  I thought I'd changed my microsoft account password via laptop microsoft account on line. Received a pop up to say I should confirm this

2   I couldnt sign in on screen with that changed password

3   I remembered the old password

4   Im able to use the old password on screen to open Microsoft

BUT  now

I find i can only sign in on screen with that old password.        If i go to (www.) microsoft account I can only use the updated version

Can anyone enlighten me as to what might be going on here !!!!   

PS i mostly use an image to sign in on start up. Its worth having one in case you forget your sign in one

 

Message 8 of 24
2,973 Views

MI5
Level 94: Supreme
  • 120740 Posts
  • 605 Topics
  • 18201 Solutions
Registered:
All I can suggest is that you change your pc sign in to a pin.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 24
2,968 Views

gmarkj
Level 53: Renowned
  • 7729 Posts
  • 86 Topics
  • 428 Solutions
Registered:
I suspect that the laptop login is separate from the microsoft account which is an on-line one. This would explain the behaviour you are describing.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 10 of 24
2,945 Views