Solved: Re: RIM Handheld Communications Manager has stoppe...

Anonymous · ‎04-11-2013

Hi i updated to Blackberys latest version of desktop software this morning ever since i've got this message.

RIM Handheld Communications Manager has stopped working

The software starts loading then the message comes up. I had no problem before updating. now i can't synch to save data and photos etc. I tried system restore several times, downloaded the software from Blackberry but that got so far them backtracked.

Looks like others are having the same problem with this update. Can anyone help please.

Regards Dave

MI5 · ‎04-11-2013

OK, here's the crash report from Win 7:
Problem Event Name: APPCRASH
Application Name: RIMDeviceManager.exe
Application Version: 8.0.0.25
Application Timestamp: 526ab872
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: c06d007e
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1048
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Try this fix:

Uninstall DTM.
Delete the contents of C:\Program Files\Common Files\Research In Motion\RIMDeviceManager
reinstall DTM 7.1.0.41

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-11-2013

From the looks of it you're going to have to wait for BB to sort out another update to fix it.

Meanwhile I'll see what I can find......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎04-11-2013

OK, here's the crash report from Win 7:
Problem Event Name: APPCRASH
Application Name: RIMDeviceManager.exe
Application Version: 8.0.0.25
Application Timestamp: 526ab872
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: c06d007e
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1048
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Try this fix:

Uninstall DTM.
Delete the contents of C:\Program Files\Common Files\Research In Motion\RIMDeviceManager
reinstall DTM 7.1.0.41

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-11-2013

That worked many thanks for your help

MI5 · ‎05-11-2013

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

aldaweb · ‎06-11-2013

Another thanks from me as I've just hit the same problem when trying to update the bosses spare 9900.

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2

MI5 · ‎06-11-2013

Looks like many will run into the same issues.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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RIM Handheld Communications Manager has stopped working since updating software

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