Charged for receiving texts abroad (out of Europe)?

[Malo]

Hello all,

I was recently charged for receving text when I was abroad, out of Europe. 

I have 2 sims with O2. 1. business contract and 2. pay monthly contract.

I enquired at O2 shop, who told me that the only way we do not get charged is to keep our phone in Airoplane Mode, and use only when have Wifi connection, when not in Europe.

Does anyone have similar experience?

Does other networks do the same?

Thanks

[MI5]

Not entirely sure that info is 100% correct as texts are always free to receive anywhere in the World.

[Cleoriff]

I agree,

Also receiving a text from O2 when you land anywhere in the world certainly would not cost you @Malo

You are only charged for O2 travel if you use it...ie one text sent by you would trigger the £4.99 charge.

[Malo]

Absolutely, I would happily pay if I send message; or make or receive a call; or use mobile data.

I had not done any of them,, 

It is nearly a week since I first posted, and I still do not have a clear answer! 

If I have to keep my mobile on airoplane mode, why should I have it with me, in this so called advanced world!!!!

[Cleoriff]

@Malo

I can only suggest you call customer services and ask them for an explanation?

https://www.o2.co.uk/contactus

[MI5]

Nothing ever simple or transparent with o2.