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Charged for receiving texts abroad (out of Europe)?

Malo
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Hello all,

I was recently charged for receving text when I was abroad, out of Europe. 

I have 2 sims with O2. 1. business contract and 2. pay monthly contract.

I enquired at O2 shop, who told me that the only way we do not get charged is to keep our phone in Airoplane Mode, and use only when have Wifi connection, when not in Europe.

Does anyone have similar experience?

Does other networks do the same?

Thanks

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chrisymon
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certain countries you are in will charge for receiving texts. Options is like advised turn on aeroplane mode. Or if you require services active you could try using o2 travel 4.99 a day 120 texts 120 mins calls and unlimited  cap data.

 

And if you going to be making international calls from the uk which will charge ask about international bolt on via our customer services.

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge
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MI5
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Thought can check any relevant costs on the international travel pages here http://international.o2.co.uk/internationaltariffs/travelling_abroad but usually free to receive a text anywhere.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Cleoriff
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@Malo

 

Just out of interest, what country were you in when you were charged?

Welcome to the forum by the way Welcome

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jonsie
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It's free to receive texts abroad. I have travelled extensively in Asia and the Americas and never been charged for a text. If it's a mms and you download it then data charges apply.

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Malo
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I had been to Egypt,,, yes I thought receiving texts is free.
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jonsie
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Look in My O2to see exactly what the charges are for.

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Cleoriff
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@jonsie wrote:

It's free to receive texts abroad. I have travelled extensively in Asia and the Americas and never been charged for a text. If it's a mms and you download it then data charges apply.


@jonsieI was thinking the same. In fact, I have been and checked 9 random counties listed above on the link posted by @MI5 and they all say this...

"and it's always free to receive a text"

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MI5
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That's what I'd always believed too. Just wasn't sure if there was some random country somewhere that you could be charged in or on a satellite system for example?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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@Malo Easiest way to avoid charges in the future is to use WhatsApp over WiFi, but both parties need to have the app.

I DO NOT WORK FOR O2



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