The Virtual Lounge

[blissgirl]

Anyone here ?

[Please see related discussion about "The Virtual Lounge" here]

[gmarkj]

Things do seem to have stepped up a notch (or several hundred)!!

[MI5]

Taking the **** now.

We should all stop responding so they have to pay more staff instead of getting free support here.

[Cleoriff]

I've spoken about the increase in posts since Friday to a couple of people.

It was hard work as I was trying to watch F1!!

[Kei-M_O2]

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@MI5 wrote:

Judging by the 1000+ posts a day on here since Friday, are we to assume that O2 have shut down customer services and expect us to deal with it all now @Dave-O2 @Kei-M_O2 ??

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We're just trying to identify any trends we can see, but I've not seen any so I've asked Dave to see if his expertise yields different results.

I have a suspicion it might be part caused by our content archiving which I think Dave has outlined before as we're not seeing additional volume on our other social channels. I archived a couple thousand threads last week, and as the newer threads aren't showing on search engines yet my suspicion is it may be driving people to create new topics instead. If this is the case it should be a short term issue when newer content surfaces.

Thanks,

[MI5]

and just like that, back to normal as if nothing happened!

[Cleoriff]

Yes, my thoughts exactly! 😂

[gmarkj]

I thought there seemed to be a drop. Very odd...

[Kei-M_O2]

I think we've discovered our issue, there was some code on our website that was pushing customers into us when it shouldn't have been 🤐. Thanks to all who answered the additional questions 👍.

Thanks,

[Cleoriff]

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@Kei-M_O2 wrote:

I think we've discovered our issue, there was some code on our website that was pushing customers into us when it shouldn't have been 🤐. Thanks to all who answered the additional questions 👍.

Thanks,

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Thanks for the explanation @Kei-M_O2. My arthritic fingers are pleased it's sorted 😂

[jonsie]

I'm home, it's cold and wet!

Glad I missed all the extra posts 😉