Totally P'd Off

[Answers]

How do I get a simple addition to my contract get actioned?

All I did was ask for a SIM only to be added to my existing contract. Agreed the cost and duration of it. 

SIM did not arrive.

Contact again, go through all the above again, "very sorry, replacement being sent"

That one has not arrived. Now I cannot get through to a real person as the Virtual Assistant is not responding. In shear frustration I have ordered a free SIM, but that hasn't arrived.

So annoying, so frustrating, so unneccessary. 

We have been with Virgin Media since they took over from the previous supplier (total now 34 years) and have the TV package, Sports channels, Film package, addition box and extras, WiFi, Home phone, 2 mobile phones and hopefully this addition SIM.

Anyone got any names/numbers that I can call to get this sorted out!?

[madasaf1sh]

@Answers 

So Royal Fail, have failed to deliver your sim cards, no surprises there as you might get it in 6 weeks with there rubbish service... Put in a complaint to Royal Mail....

If you know the number of the new sim, take photo ID to your local o2 store, and they can issue you on there and them..

Make sure you have copies of the contract that where emailed to you.

[MI5]

So you really think RM failed to deliver 3 times in a row, lol !

[Oxonian]

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@MI5 wrote:

So you really think RM failed to deliver 3 times in a row, lol !

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it's unlikely but not impossible @MI5 :-

Royal Mail deliver late Christmas cards in February - BBC News

https://www.bbc.co.uk/news/uk-68358256

[jonsie]

Yeah right....only impossible if you live on Everest

[madasaf1sh]

Royal Mail round us is complete garbage, we get one delivery a week if lucky, and even then half the post is from 2 weeks ago... and some is missing completely, so glad the hospital email letters now instead of relying on the unreliable post..

So not impossible at all.

[MI5]

Regular as clockwork here.

We get a brilliant service with no issues whatsoever.

[jonsie]

Lancashire Royal Mail must be much better than over the Pennines

Hand on heart, I have never had mail gone missing to my knowledge

Maybe Christmas cards but that's to be expected 😂