on 22-08-2017 20:48 - last edited on 23-08-2017 10:34 by MercedesS
Anyone here ?
[Please see related discussion about "The Virtual Lounge" here]
on 25-06-2024 09:37
Things do seem to have stepped up a notch (or several hundred)!!
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on 25-06-2024 11:10
Taking the **** now.
We should all stop responding so they have to pay more staff instead of getting free support here.
25-06-2024 13:19 - edited 25-06-2024 13:22
25-06-2024 13:19 - edited 25-06-2024 13:22
I've spoken about the increase in posts since Friday to a couple of people.
It was hard work as I was trying to watch F1!!
Veritas Numquam Perit
on 25-06-2024 14:59
on 25-06-2024 14:59
@MI5 wrote:
Judging by the 1000+ posts a day on here since Friday, are we to assume that O2 have shut down customer services and expect us to deal with it all now @Dave-O2 @Kei-M_O2 ??
We're just trying to identify any trends we can see, but I've not seen any so I've asked Dave to see if his expertise yields different results.
I have a suspicion it might be part caused by our content archiving which I think Dave has outlined before as we're not seeing additional volume on our other social channels. I archived a couple thousand threads last week, and as the newer threads aren't showing on search engines yet my suspicion is it may be driving people to create new topics instead. If this is the case it should be a short term issue when newer content surfaces.
Thanks,
on 27-06-2024 09:50
and just like that, back to normal as if nothing happened!
on 27-06-2024 10:08
on 27-06-2024 10:08
Yes, my thoughts exactly! 😂
Veritas Numquam Perit
on 27-06-2024 10:17
I thought there seemed to be a drop. Very odd...
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Link to our guide on how to contact them can be found here
on 28-06-2024 13:07
on 28-06-2024 13:07
I think we've discovered our issue, there was some code on our website that was pushing customers into us when it shouldn't have been 🤐. Thanks to all who answered the additional questions 👍.
Thanks,
on 28-06-2024 13:13
on 28-06-2024 13:13
@Kei-M_O2 wrote:I think we've discovered our issue, there was some code on our website that was pushing customers into us when it shouldn't have been 🤐. Thanks to all who answered the additional questions 👍.
Thanks,
Thanks for the explanation @Kei-M_O2. My arthritic fingers are pleased it's sorted 😂
Veritas Numquam Perit
on 28-06-2024 14:10
I'm home, it's cold and wet!
Glad I missed all the extra posts 😉