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O2 incompetence

AngryCustomer4
Level 1: Joiner
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Registered:

I’ve been trying to access my account to cancel my airtime contract on my iPad however anytime I try to sign in it sends the authentication codes to the number linked to the iPad which only has data so no texts can be received but I can’t get on to my O2 to update my details with my mobile number without passing the authentication. I’ve tried the virtual assistant and I’ve tried contacting O2 to no avail. I’ve been going in circles for days now and am beyond frustrated all the while paying for a service I don’t want with seemingly no way to cancel.

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pgn
Level 76: Forum Legend
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Can you take the SIM out of the iPad and slot it into your phone temporarily in order to receive the code, @AngryCustomer4?

It is the only way for SIMs in devices other than phones, eg tablets, burglar or personal safety alarms, etc.

Good luck!

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madasaf1sh
Level 77: Grand Master
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@AngryCustomer4 

 

All the ways to cancel the sim are here Guide: Cancelling Your Contract  but you will need to call o2 as there is no way to cancel online at this time... 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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