Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I was moved from Virgin Media to o2 recently and I went into Bournemouth during the weekend since I am local to the area and somehow the service is worse?! I looked on the network status page and I have noticed that 'essential' maintenance has been g...
Ok I’ll start by saying I live in a large town…a heavily popular LARGE seaside tourist town which should be a priority for O2 almost as much as a city. In my house I get decent 4G signal (2-3 bars) and decentish speeds (not as fast as EE but not slow...
I've been if 02 and virgin media for a couple of months now and everything seems to be working fine happy with everything
Very poor reception now in my area now. Only ever get 2 bars of reception and phone calls are awful.
My account has been hacked and access gained 3 times, in the space of a week.Fraud investigation is a joke.Data protection doesn't seem to mean anything!
My local O2 store has my order ready to collect, but can't let me have it because I don't have any current photo ID. I recently purchased a Samsung S23 Ultra, which comes with free Ear Buds. I already have the phone, but the store won't release the E...
After 24 years with Virgin mobile, Virgin themselves have moved me to O2. However there was a problem and 24 hour delay with porting causing me huge issues during a time of family bereavement. I was told I was due compensation for the inconvenience a...
Moved from virgin media to O2 without being asked. You have put up my price twice since I was moved. I make 1 or 2 short calls a month and if I use the internet it’s for 3 or 4 minutes a month and then you consider that that is enough to put my price...
I recently moved to O2 from Virgin Mobile. I'm using a Pixel 2XL. O2 has enabled Wi-Fi calling for me; I can see this on the website, and their Support has confirmed it. This was about a week ago, and I have restarted my phone several times since the...
So I work at an O2 Store and would like to apply my staff plan to my Apple Watch, but I need my eSim number for my watch but it isn’t showing anywhere on My O2. How else do I go about getting this? Thanks!
