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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 48958 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38654 Views
  • 45 replies
  • 6 kudos

Unable to pay bill

I left O2 because I have no signal where I live so was paying for nothing but am unable to pay the final bill. I tried to leave by calling (got cut off every time I said I wanted to leave - yeah really?) so was unable to do that, nor could I do it in...

J-F by Level 1: Joiner
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  • 5 replies
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Scam calls?

I keep getting phone call from 02039786127 claiming to be o2. Is this a scam?

dejavu by Level 1: Joiner
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  • 1 replies
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Maskedselectedidentifier

Hi trying to login to my account but message we've sent code to $maskedselectedidentifier. Also tried logging in on another Google search but message connection is not secure. Non stop issues with my O2 account. Have checked this message online.... m...

Anonymous by Not applicable
  • 611 Views
  • 3 replies
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I've just spoken with an o2 person

I've just spoken with an o2 person who was very helpful and I'm not blaming them (far from it). It appears that after o2 "upgraded" their systems recently if you want to see the VAT element on your bill then this can only be done by reverting to pape...

Marmaduk3H by Level 2: Apprentice
  • 615 Views
  • 2 replies
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Sorry we made a mistake in contract

Hi did anyone receive email from news@o2-email.co.uk regarding mistake and apology from O2? This was in November 2023Email received said.... We’re sorry, we made a mistake in the Contract Information document that we provided to you when you joined u...

Anonymous by Not applicable
  • 1714 Views
  • 7 replies
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