General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

SIM card stuck with no tariff

I’ll try and keep this as concise as I can. Any thoughts and feedback will be very welcome. I ordered and setup a PAYG sim last month. When the sim arrived I topped it up and ported my existing number in from Vodafone. After doing this the sim has ne...

Recharge

I need your help please.I have a voucher.Where can I redeem it at https://myo2payg.o2.co.uk/or with which key combination?Thanks.Ralph

Spam calls and text

I received 2 calls and a text messages from 07748 808731this is the message I received "You missed a call from me at 15:58 05 Nov.This is a free Call Alert from O2. To disable this dial 901, press *, then option 5 and option 5."This was spam. DO NOT ...

contract

this question may sound stupid but i really cant remember if i have a contract or not ?? how to find out.

O2 versus EE on roaming fees

From the website ISP Review :- "However, such moves are not without commercial consequences for EE, since it makes rival operators and plans look significantly more attractive. For example, earlier this year O2 (VMO2) recommitted to continue their ex...

Claiming Free Galaxy Buds2 Pro Graphite for £1

Hi Hoping someone can help.I received my code from o2 yesterday to claim my free Free Galaxy Buds2 Pro Graphite for £1.Every time (probably over 20 times in last 24hrs) I enter my code I receive the following message "Ooops, somethings gone wrong.VMS...

"My O2" website acting up -"Are you sure you want to remove this device" (

This is a total balls up on O2's part and seems to be linked to their new 360 account setup. They don't know how to fix it. I would follow the advice given to me by the O2 employee in Leeds which is :LEAVE O2 and go with another provider. Really, tha...

Samsung Earbuds Code

Hi All I was sent a code to redeem for £1 Samsung earbuds, i have got the code to work but it is only takin the cost down to £41, has anybody else had this issue?Thanks

Refurbished mobile 'phones

With many individuals and businesses upgrading their handsets on a regular basis, there is a steady stream of 'phones being traded in and finding their way onto the secondhand market. There are bargains available but care needs to be taken to procure...

iPhone 15 pro max screen cracked!

My four week old phone has a hairline crack from top down about four inches across to the right side. What did I do to it? Nothing. Absolutely nothing. it cracked from either being in my coat pocket or handbag. Apple care are sending package for me t...