General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Barnsley o2 store - Compliments

@Dave-O2 Can you please pass on some compliments to the Barnsley o2 store, went in today to do a switch up, and what a friendly set of staff, and it was all done efficiently and quickly and all with a smile..

Incorrect arrears notifications and inability to get a refund due to an o2 error.

Hi, I paid £1050.00 towards my device plan on 18.02.2024. All my bills are taken and paid on time each month, so there are no concerns. I then received emails/texts/notifications to say that I was in arrears by £1050.00, which I had paid towards my d...

Is this the worst mobile phone provider on the market today?

I think so! 02 used to be good, now completely the opposite. Deliberately make it difficult to contact.. COMPLETELY forget trying at weekends!!! They don't even call you back when you've spent 3 hours trying to get through to their supposed customer ...

No international service

I am in africa and o2 obviously have put an international roaming bar on my business account because neither of the phones on my business account have any signal. I have borrowed someone else’s phone, twice at great expense, to try and get it sorted ...

Switch Up issues

Hi there has anyone received any switch up issues, I placed a switch up request, placed and order was sent however was cancelled by o2 and not one customer service agent has been able to help for many days now, any tips?

O2 Payment Management taking forever to answer?

O2 have sent me a default, which I'm trying to resolve and set up something in place. I've now reviewed threatening letter today advising bayliffs. I've tried to contact o2 for weeks, currently on the phone now to 0800 902 0217, I've been waiting aro...

o2 are screwups

4 days to transfer old contract number to new payg sim. Should have been 24 hours. Then i go to log into my online account and low behold states i have no products or services. Phone o2 and waiting and waiting for ages then when speaking to a person ...

Customer Service Agent Shoutout

I couldn't find where I could contact O2 about positive feedback, not just complaints. So I thought I'd post on here to say that Nahida was so sweet and patient when I rang to find out about upgrading my device. She spoke through all my options and w...

Pay but can't view bill

I pay by DD every month, but have been able to view my bill once. Every time I try now, I go round in circles, it says I don't have an account (all while being signed in), and I find the website very confusing. I got help the first time this happened...

No contact from fraud team

I have been trying to contact the fraud team for 6 months.Every time i contact customer services i am inform that they with escalate it and i will be contacted within 48 hours.This has been going on since August.I have even requested a deadlock lette...