General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Shocking

Placed an order for children’s Christmas present as told delivery to store 23rd December. Not heard anything so went into store to be told nothing in and now not due to at least the 27th. Staff member then told me I should have ordered earlier. There...

Very Frustrated

Purchased an S23 Ultra in early Oct 2023 and upgraded to a new monthly contract from a sim only. Also wanted the Ear buds but - guess what - no code/email/offer sent to me etc. I have called on a number of occasions - every time I was told - no probl...

As my teacher used to say, "Must try harder."

https://www.ispreview.co.uk/index.php/2023/12/ee-retain-best-mobile-provider-crown-in-connects-2024-uk-network-test.html

Accused of non-payment

Like others I have read on here I am being threatened with sanctions for non payment even though bank statement proves it has gone out. Virtual assistant was useless and the numbers given to seek help either are “ not in service” or go through to ano...

O2 or is it Oh boo?

My o2 experience has been dreadful. I was transferred from Virgin at end June. Prior to that in My, mobile data roaming in Spain and Portugal worked fine. Wouldn’t work when back in those countries in November. Called 2 advisors who were both helpful...

Why don't O2 reward loyal customers?

As a long-term, "valued" customer, I want this deal that is being promoted via the AO website: https://www.mobilephonesdirect.co.uk/handset/apple/iphone-se-3rd-gen?network=o2&upfront_cost=100Basically, the handset that O2 is promoting on the O2 websi...

Lost phone

Can I get my iemi number on my o2

Fraudulent activity

Iv been a victim of fraud through o2. Several contracts had been opened with my bank details, address and a name slightly different to my own. I have now closed the bank account and have had to contact o2 more times than I can count to ensure they do...

Complaint

Does anyone have any tips to ensure a complaint email is actually responded to please? I’ve emailed the correct email twice and had an auto response saying they aim to reply within 7 working days (so know I’ve got the right email) and then nothing. S...

Issue with messages

I cannot receive any text messages more than 20 days, I called 3 times for that ,they rise another ticket and still don’t solve the problem. Absolutely unprofessional service!!! I’m 6 years costumer in O2 and never delayed 1 single day for pay my bil...

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