General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Why can I only get 3G when roaming Canada, Australia, Portugal? And even with 3G WhatsApp can’t work

Attracted by the chance to use my data allowance in a range of countries I opted for O2, but so far in Canada, Australia, Thailand, Mexico and Portugal, all countries where it should work, I am getting only 3G service and that’s not able to support W...

Positive feedback

Hello, I would like to leave a positive feedback regarding Chanru who works in O2 store in Sutton, SM1 1JF. He was very helpful, patient and gave me & my husband great advice regarding O2 services and best options for us.I wanted to ensure he receive...

Praise

Really disappointed that there is nowhere on this website where you can easily leave good feedback for O2 team members that have gone above and beyond for me as an O2 customer?I have just been helped by a Lady called Londeka who has just stopped me b...

the Lost Art of Handwriting - Will it become Extinct , as TECH is Prevalent ?

It used to be that when applying for a job, it was with an application form showing the applicants' handwriting. It then went to a CV with a covering letter ... to show handwriting ? It is now mostly apply using email ? I would be very interested to ...

Fantastic sales employee feedback

Is there any way of submitting feedback about a positive experience with a specific member of staff? She really was amazing and I’d like to be able to pass this on to her manager? many thanks.

Worst customer service ever?

No customer support whatsoever, they're always extremely busy.. (it's called a queue you can put people on) Extra charges for US, while it's in the Travel inclusive destinstions.. (which is enabled) And now I cannot even make calls or connect to my d...

Order

My order has arrived, DPD delivered it but its says on Track My Order on the O2 Website it hasn't been delivered. This is preventing me from using my order number on O2 Recycle for the Extra £100 bonus. Anyone have any idea why it says it still hasn'...

Detailed billing missing from account

Since I changed tariff in April the day after my April bill all the detailed billing ie calls made, texts sent and breakdown of data access is missing. This has also disappeared from the meagre billing history I had since after being migrated to the ...

Terrible customer care

Ordered a reconditioned/like new phone as an upgrade. Opened it on the 14th April and the condition did not meet the O2 guidance as had a lot of scratches & chips.Immediately resealed it back in he box and contacted O2 and told them I was not happy a...

Review to make sure customer is getting best deal

Does anyone know if it’s possible to discuss/review your account with O2 to make sure you are getting the best possible deal from your contract. I don’t mean checking you have all the data you need, etc. I mean that you are getting the best available...