Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Really upsetting your agent speaks with a strong foreign accent and kept me talking two hours 53 minutes a sales voice call . I fear I may be charged by the minute as I think I made the call to get a puk code in and transfer from virgin to 02 migrati...
To cut a week and a half story short basically I was moving a telephone number from one 02 phone to another O2 phone and I have never experienced such dreadful customer service in my life. I was transferred on the phone more times than it takes for a...
I have 6 numbers under my account for myself, my wife and children. I make good use of the generous food and drink offers under my number, but is there a way that the offers under my children's accounts can be gifted to me? Currently they are just lo...
There have been a number of posts on here recently about scams, scammers and how folks have been caught out or have had a near miss. Tom Whipple has posted on Twitter about how he was nearly caught out. Others have then posted about their experiences...
I just wanted to share my recent experience and vent a little about the frustrating situation I find myself in. It's been exactly one week since I submitted all the necessary forms and requests to keep my phone number, and yet, I'm still phone-less!I...
What a shambles O2 are, as an ex Virgin Mobile client I am horrified at the way my switch has been handled. I received notification that our switch ( my wife and I both have a mobile on Virgin) take place on 6th October and that a new sim may be need...
O2 have the worst customer service I’ve ever experienced. Someone recently used my name and address to setup a pay monthly contract with O2. I first contacted them Aug 14 2023 to report the issue. They told me their fraud team would investigate with ...
Other providers give much more data for the money yet I get a miserly 25 GB for my £15 pm. I've been an O2 customer for seventeen years or so. Just not good enough. Always offering deals for new customers whilst forgetting loyal customers.
I am going to the USA at the end of December. Do I have to notify you so my Phone works over there?
O2's giving out mixed messages again, @Dave-O2 - on the Roaming page for EU you get:But on the PAYG support page in the O2 On-line Shop, you get:So. Which, if either, is correct?
