Constant pop-up on My O2

cadmasterUK1 · ‎17-07-2023

I was trying to connect to My O2 to top-up my Pay-as-you-go balance but every time the page changed I was confronted by a cookies pop-up that I had to either accept or manage the options before I could get back to the page I was trying to access.

Why can't the system remember the settings, even in the same session?

This is ridiculous.

Does anyone know how to bypass or disable these stupid, persistent pop-ups?

If the situation continues, I will be ditching O2 completely and move to another provider.

madasaf1sh · ‎17-07-2023

@cadmasterUK1

Use a different browser, use incognito mode..

Cookies are designed to expire...

Other than that seen as you are on PAYG just move to a new network, just request your PAC Code from o2.

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

pgn · ‎18-07-2023

@Martin-O2 - any progress on this popup bugbear?

Links to O2 Social Media Team here

jonsie · ‎18-07-2023

@pgn wrote:
@Martin-O2 - any progress on this popup bugbear?

Dream on.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎19-07-2023

Sorry @pgn no update on the popup issue I'm afraid.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

pgn · ‎19-07-2023

@Martin-O2 wrote:
Sorry @pgn no update on the popup issue I'm afraid.

Shame - it has become very intrusive of late. Off-putting to say the least.

Links to O2 Social Media Team here

pgn · ‎19-05-2024

Pop-ups. Yes. Any answer from the platform team yet, @Dave-O2 - just had one appear as I typed this reminder in, annoyingly.

And yet another, barely 10mins later aaargh!

Links to O2 Social Media Team here