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MelonCollie · ‎22-08-2018

Is anyone else experiencing the priority app putting their location in London?

I live up in Yorkshire but according to the app I live in the tower of london...

MI5 · ‎22-08-2018

Yeah, it always does that.
You need to check the app has permission to use location services and that you have location services set to high in the phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-08-2018

I love that @MelonCollie"The app thinks I live in the Tower of London"

Have you committed treason?

Welcome to the forum by the way

Veritas Numquam Perit

MelonCollie · ‎23-08-2018

Oddly O2 priority isn't even on the permission list at all...

MI5 · ‎23-08-2018

That'll be the problem then.....
Try deleting and reinstalling the app first?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎24-08-2018

Hi @MelonCollie, and welcome to the forum Did you get a chance to try reinstalling the app as @MI5 suggested? Is it any better now?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

MelonCollie · ‎26-08-2018

Reinstalled this morning but still the same issue.

MI5 · ‎26-08-2018

You need to check all your location settings and app permissions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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