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Level 1: Joiner
Posts: 3
Registered: ‎19-05-2020

No service on my iPhone

No service on my iPhone, says mobile data update required to use mobile

 

Have connected to iTunes to try and resolve but still nothing....

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Posts: 79,899
Topics: 572
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Registered: ‎04-01-2009

Re: No service on my iPhone

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Posts: 100,524
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: No service on my iPhone

@Tommo13 

Check for network faults O2 Service Status 

and try help here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: No service on my iPhone

Hi @Tommo13 , how are you getting on with your iPhone at the moment? Did you manage to get service back or are you still struggling with this?

 

Cheers for the suggestions above guys @MI5 , @jonsie Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎19-05-2020

Re: No service on my iPhone

Still no service on the phone

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Posts: 100,524
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: No service on my iPhone

Have you paid your bill?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎19-05-2020

Re: No service on my iPhone

Yes, bill has been paid. Phone says it needs an update before mobile data can be used but no update available on the phone.
iTunes update has not worked either
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Posts: 100,524
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: No service on my iPhone

@Tommo13 

I'd back it up to iTunes and then reset the entire phone and see if that fixes it. 

If not it must be an account issue so you'll need to get customer service to check Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)