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fraudulent activities

Emad
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I have been a victim of fraudulent activities on my O2 account. My name is E@@d Ba@@@t and my contact numbers are (REMOVED). You can reach me via email at e……………. ot**Personal info**.

In October 2023, I received a call from the phone number "++442081444849" regarding my recent purchase of an iPhone 14 Pro Max. The order was made in October 2023 and the order number is (REMOVED)

 

During the call, the person informed me about a 30% discount on my bill and stated that I only needed to pay £15. The specific order was for the HAN Apple iPhone 14 Pro Max in Space Black with a storage capacity of 1TB.

 

I conveyed to the gentleman that I had not made any such request, and he assured me that he would cancel everything. He provided me with a 6-digit OTP on my previously mentioned number and asked me to repeat it back to him. Since he had access to all my information, I assumed it was a legitimate call from O2, and unfortunately, I complied by reciting the OTP and revealing my password.

 

However, I suspect that this was a fraudulent call and the person only wanted the OTP to proceed with placing the order on my account. Recently, I discovered that my account had been updated with a new tariff for two iPhone 14 Pro Max devices under a contract. It appears that the iPhones have been delivered to me successfully.

 

However, despite my attempts to reach out to the delivery person, they did not respond to my calls. The individual contacted me using a private number. I informed him that I had not requested two iPhones from him, and he responded by saying that I could return them. Subsequently, he sent me a Royal Mail label for the return of the iPhones. I am sharing this label with you. I believed that he had cancelled the order.

 

However, O2 company continued to charge me a monthly fee of £144.40. Over the past few months, they informed me that I needed to pay additional money or else they would suspend my two Sim cards. Unfortunately, they have now suspended my two Sim cards since Christmas time.

 

During Christmas, I encountered numerous issues with my O2 Sim cards. Firstly, my electricity ran out and I was unable to top up because I didn't have mobile internet. I had to contact Scottish Power for assistance, and if necessary, I can provide evidence to support this.

 

Furthermore, in the past few months, my daughter fell ill and I was unable to make an emergency call. We had to wait a day before going to the GP. This situation has caused me great distress, as I never authorized this order and now I am burdened with a monthly payment of nearly £144 or more for a phone that I never requested.

 

I currently have two phones and I am very concerned about the impact this fraudulent credit agreement will have on my credit score.

This action ensures that no additional payments will be made until the matter has been thoroughly investigated.

 Now, I am keeping use another two SimCard  with expensive  Top-Up mobile credits  and  also I am trying to make new contract with another company  but  i have   already contract  with O2 .

 

But, i am worry if i make new SimCard service with different company  and this  means that i will  have  two Contract.Kindly assist me in returning to my O2 contract.

 

Kindest Regards,

 

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jonsie
Level 94: Supreme
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You weren't called by O2 and have been scammed I'm afraid

Despite the warning on the text you gave out the OTP

You need to report the fraud to customer service

Don't ring the 0208 number as it is not O2

If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:

(Facebook)   ((2) O2 (@O2) / X (twitter.com)  or  (O2 UK (@o2uk) • Instagram photos and videos)

 

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Message 2 of 15
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jonsie
Level 94: Supreme
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Registered:

You weren't called by O2 and have been scammed I'm afraid

Despite the warning on the text you gave out the OTP

You need to report the fraud to customer service

Don't ring the 0208 number as it is not O2

If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:

(Facebook)   ((2) O2 (@O2) / X (twitter.com)  or  (O2 UK (@o2uk) • Instagram photos and videos)

 

Message 2 of 15
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madasaf1sh
Level 76: Forum Legend
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@Emad 

As soon as you gave over that OTP you are liable,as you have ignore the warnings provided by o2, that they will never ask for it.. 

And a lot of information can be garnered from Social Media and other places... 


But follow the advice given by @jonsie  but think you could be in for a long fight

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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pgn
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And while this is a little after the fact, I give it for completeness - it lists the scams that were, and still are, active at the time of the last update, @EmadPhishing, Smishing & Scams. Latest info & advice. 

Good luck!

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Emad
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I had been a customer of Virgin Mobile for almost 12 years without any issues. However, in 2023, I received messages from O2 informing me that my service would be transferred to them. In August 2023, they confirmed that I had been moved from Virgin to O2. I used O2 for approximately three months, and that's when I encountered this problem. It's worth noting that during my 13 years as a customer of Virgin, I never experienced any issues.

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Oxonian
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Noted @Emad ; presumably everything was resolved to your satisfaction ? 

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Emad
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You forwarded my case to Lowell, who informed me of money (Oustanding balance in my account ) in my account, yet you have not refunded my money. Furthermore, my SIM card remains blocked and all services suspended. How can you claim that everything has been resolved to your satisfaction?!!!

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Emad
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You forwarded my case to Lowell, who informed me of money (Oustanding balance in my account ) in my account, yet you have not refunded my money. Furthermore, my SIM card remains blocked and all services suspended. How can you claim that everything has been resolved to your satisfaction?!!!

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madasaf1sh
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@Emad 

 

Not sure how many times we need to tell you this, but this isnt customer services and no one from o2 will see your message. 

You will need to speak to o2 on 0800 902 0217 tomorrow morning.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Emad
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How can I contact o2 on 0800 902 0217 tomorrow morning if my Sim Card is blocked and not functioning ?

 

 

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