4g Dongle speed

[dongleuser]

hi,

tried through chat to get an answer, no joy, told to call 202, its not an 'urgent' issue. 

maybe this forum can advise.

i only have a 6mbs broadband which at best gives me 3mbs. working remotely I am using voice and video constantly. I had tethered to my phone(good 4g) but that proved uneconomic. 

so i purchased an o2 4g dongle with 50gb monthly. 

installed day 1 - brilliant 28mbs download using about 1.5gb a day. 

day 3 - same speed

day 7 - tested again, now its 15mbs kept testing over the next 7 days and it never goes above 15mbs ever.. 

the dongle is USB, running on a Del XPS laptop Win10, all latest OS version with updates. 

I think my number is being throttled, can anyone confirm if thats a policy o2 carryout as it certainly feels like it as it only happended after a week when my usage pattern was clear. 

My phone continues to be able to run at 25mbs+ constantly connected to the same O2 cell tower

your advice is appeciated. 

thanks

andy 

[jonsie]

Check the wifi advanced settings on the PC to make sure you untick the metered connection option.

[dongleuser]

hi, as its USB its not a  Wifi connection. even so, the option for metering for that Network is set to OFF. thanks 

[MI5]

@dongleuser 

The network traffic management will determine what speed to deliver to each device connected to it.

15mbps is more than adequate for the vast majority of applications.

[dongleuser]

hi, thanks for that. I think you just confirmed what i thought, they do limit throughput. no doubt its buried in the contrct details. cheers

[MI5]

@dongleuser 

There is some sketchy info on the website (for example http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New%2CKb=Companion%2Cquestion%3Dref%28User%29%3As... ) but yes, most likely eluded to in the T&C's that no one ever reads