09-11-2024 18:31
I contacted the customer service they said the network is fine in my area SW19
But I only got 1.5mb in 5G and the 3G is faster than the 5G go up to 5mb , I am not able to work at home , if they are keeping like this I have to say I will leave O2
Solved! Go to Solution.
09-11-2024 18:40
Given that they say it's ok things aren't likely to get any better
leaving is possibly the best option
09-11-2024 18:35 - edited 09-11-2024 18:35
09-11-2024 18:35 - edited 09-11-2024 18:35
There are no minimum speed gaurantees on any mobile network, it does though sound like a lot of people on o2 which means your speed will be affected..
If you are on Pay Monthly you will have to pay off any remaining term or device plan to leave or if on PAYG just leave..
I would recommend getting some PAYG sims and testing the networks where you are..
Or buy a proper Broadband service from the likes of Virgin or EE
You can also check the status.o2.co.uk page or use the o2 My Networt app and report issues using that
Guide: How can I sort out my network issues?
Guide: Cancelling Your Contract
09-11-2024 18:40
Given that they say it's ok things aren't likely to get any better
leaving is possibly the best option
09-11-2024 18:40
09-11-2024 18:40
the network was fine last week till last night it just go down to 1.6mb, after my contract finished in march 2025 I will leave
09-11-2024 18:46
09-11-2024 18:46
Sounds like it's been hammered by another customer (or customers)..
It might be worth checking the link I gave you.
I wouldn't wipe my backside on the speed test results from fast.com as 99% of the time it reports poor speeds, even when you have 100Gb links.... best to use either nperf or Googles own speed tester...
10-11-2024 16:24
This app is worth a look @Billysiu :-
My Network App - Find Out More About Your Network Coverage | Apps | O2
https://www.o2.co.uk/apps/my-network
Understand your network coverage
With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:
- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.
It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.
10-11-2024 18:08
thank you for sharing the app , this app is from O2 and it showed download, upload and respond are all failed.
10-11-2024 18:52
10-11-2024 18:52