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Forum Posts

Resolved! I've ordered a new iPhone

I've ordered a new iPhone from Apple. I'm currently on a sim only monthly contract with O2 and don't want to change that. My old phone is an iPhone SE (1st Gen) and the new one is an iPhone SE (2nd Gen 2020)1. How do I prepare my old iPhone ?2. Do I ...

JeremyN by Level 1: Joiner
  • 693 Views
  • 1 replies
  • 0 kudos

Resolved! Company name

Who is the finance company who o2 use?

Grizzly69 by Level 1: Joiner
  • 585 Views
  • 1 replies
  • 0 kudos

Not receiving texts from my bank

Hi, I was wondering if anyone could help me, for the last 4 days I have stopped receiving texts from my bank with access codes, and I have to keep phoning to confirm who I am, they have confirmed it is nothing their end and codes are being sent to me...

Dora08 by Level 1: Joiner
  • 555 Views
  • 1 replies
  • 0 kudos

Resolved! Calls from my number..but not me!

Hi, I'm not sure if I'm posting this in the right place but wonder if anyone can help. I've suddenly ( in the last 2 days) been getting phone calls and texts from people saying they'd had missed calls from me. At first when it was texts I assumed it ...

Li_z by Level 1: Joiner
  • 819 Views
  • 2 replies
  • 0 kudos

Resolved! VPN

Hi there, my Now TV app isnt working and so the customer help team at Now TV have asked me to ask my netwrok carrier (o2) to check if there is a VPN (Virtual Private Network ) set up from my network connection and to disable it if so. How do I check ...

Cassie1 by Level 1: Joiner
  • 2638 Views
  • 4 replies
  • 0 kudos

Resolved! sim not provisioned for voice

I recieved my new Pixel 5 yesterday, i have no signal and the message "sim not provisioned for voice". i have turned the device on and off mutliple times and have re inserted the sim card. any idea how to resolve the issue?

Perry1 by Level 1: Joiner
  • 2202 Views
  • 3 replies
  • 0 kudos

Resolved! Sim has stopped working

My sim card has suddenly stopped working. I've lost my contacts, can't make calls, send texts or use mobile data any more. I've taken it out, tried it in another phone and cleaned it but it still doesn't work. How do I get a new sim card?

Mitch1979 by Level 1: Joiner
  • 1028 Views
  • 2 replies
  • 0 kudos

Free Audible Trial - Cancellation

As part of my upgrade I had a free 3 month Audible trial. This comes to an end this week and I do not think it is worth keeping and certainly not prepared to pay for it. I have called Audible and they have informed me the contract is through O2 so I ...

Robbo365 by Level 1: Joiner
  • 10687 Views
  • 15 replies
  • 0 kudos