Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
I tried to unlock my phone online but my “my o2” app has my old imei number,how do I update this?
I haven't been able to connect to the o2 network for over 2 weeks I have had two new sim cards one sent to me one installed in an o2 shop. The sim cards haven't worked in either this phone or my old phone, I have no bars on my account, this was check...
Hi, I am currently working in Italy and my phone is not connecting to most networks or getting data. I just upgraded to an iPhone 12 and got a new 5G sim before the trip. My phone connects to Vodafone Italy but only on edge, all other networks show n...
I have received my new 12 Pro Max and have carried out a side by side data transfer from my old phone via iCloud. I ha e downloaded the most recent iOS version and everything looks good , however when I move out my home WiFi I am unable to access any...
My Caller ID shows as a business name that I no longer own. How do I change this so that only my number shows as Caller ID? Help much appreciated.
Hi My iphone 7 keeps switching itself off even though I have enough charge, why is this please
Hello, I currently have an iPhone 12 Pro Max with a physical SIM card. I'm wondering if I could get myself a Samsung Galaxy S21 Ultra and have my number on both devices? eSIM maybe? I'd like to be able to choose between devices without losing anythin...
Hi Team, Hope are you doing good.Does o2 has an email address ( for each post paid number ), so we can configure SMS Alerts the moment a particular Email comes to the inbox. Looks like mmail.co.uk or o2 SMS Gateway is no longer valid.I did tried 0759...
I have received my new 12 Pro Max and it is currently downloading my data from iCloud.I have enabled WiFi and I can see my network but the phone is only showing 4G and I keep getting messages that say I am not connected to WiFi Any ideas. Everything ...
Hello! I’ve ordered an additional sim on my account for my son to use. I’d like him to keep his current number. He’s currently on o2 pay as you go. I’ve attempted to fill in the ‘keep my number’ form twice now and it keeps giving me an error code.
