So, as my first posting and not a happy one - I have had little or zero network coverage now since the beginning of this month and every time I check with my postcode, a text comes back saying, it seems a mast problem is causing this issue. The first reply came in on the 7th June saying should be fixed/in touch within 48 hrs, second text on 9th June said should be fixed in 5 days, next text on 14th June said 7th days and 21st June said unable to resolve the issue.
Now here is the dilemma, I can't ring you because I am on emergency calls only; three times I have started to talk to an adviser on my landline and I have been 'cut off'! I can't email you anymore and Aura or whatever the name is doesnt even understand the question 'How do I complain'!!!
You are supposed to be one of the best network coverage providers in the UK and yet getting to actually talk to you is ZERO!
And only 2.5 miles down the road at my parents house I can get 100% network coverage.
So - refund for lack of useage, refund for lack of care and due diligence to your customers and WHEN will network coverage be back up and why am i even bothering!!
I use my mobile phone to work from home and am now having to travel out to use it and when i am home all i can get is emergency calls only
Can someone with some semblance of intelligence please help!!!!!!!!!!!!!!!!!!!!
You can download Skype to call O2 on a wifi connection.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
However, they are unlikely to give you any repair time guarantees due to factors that are stated as "beyond their control".
Once you get service resumed would be the best time to ask for a goodwill gesture of compensation so that an accurate amount can be calculated.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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