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Order confirmation and eSIM haven't received

lejcro
Level 1: Joiner
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Hello

I've ordered a eSIM pay monthly and haven't received the order confirmation nor the eSIM itself. How long should I wait before contacting customer support?

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MI5
Level 94: Supreme
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@lejcro 

Have you checked in your MyO2 ?

https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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