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PAC Code

Hi I received my new O2 pay monthly sim for my new plan in the post today and would like to transfer my existing Tesco mobile number to the plan and I have a PAC I've been trying to fill in your online form at https://o2.co.uk/help/phones-sims-and-de...

Resolved! Tranferring old non 02 number to new 02 SIM

I ordered a new o2 sim, as a new o2 customer. I ordered the new sim with a PAC code as I wanted to keep my old number and bring it to o2. I don't think this has transferred and I'm not sure how to check or process the transfer

After porting my number to O2 some text messages not getting through

I became an O2 customer yesterday having just purchased a new contact with O2 and an iphone 11. I was told to leave my new phone off all day until 6pm which I did and although I've now got everything working and my old Samsung phone on Vodafone is no...

Disney+ / Did O2 hacked my account?

Hello I couldn't find an answer to my question among hundred of questions about Disney+ on O2 community so please apologies if it is there was already the same question. I have upgraded yesterday with Disney+ free for 6 months.I have followed the lin...

Incoming calls not connecting

Hi Really hope someone can help, this is driving me crazy! I have an iPhone 11 Pro Max and I'm having an issue with incoming calls. When a caller phones they can't hear it ringing out but it's ringing my side. When I answer the call fails. Caller eit...

GPS tracker won't upload to server as port seems to be blocked by O2

I have a GPS tracking device with an O2 SIM inserted on my vehicle which uses a web based live tracking platform. Basically the device obtains GPS coordinates and then uploads them to the IP address of the tracking platform sever. Suddenly the tracke...

is this SMS from 02 ?

I`m on a 24month Small Business Contract with at least 10months left.Can anyone confirm if this is a genuine SMS from 02 please-The senders no is 07800 005360O2: Hi, we'd love to talk to you this month about your next upgrade and the great offers we ...

Ims showing as not registered

I have been with o2 on contract for lots of years ( seem to be on o2 business but thats another matter) ive recently got a new phone from a friend (a50 if thats relevant) in settings my phone is showing IMS not registered is this important? And if so...

Resolved! Swapping to O2

When you swap to O2 do you need a new sim or use your existing one? They have had my PAC number from the time I purchased the sim contract. I now have a message from O2 sayingThanks for your order, your sim is on it's way, will be with you in 1-3 day...

Caller Not Hearing Ringtone

I have an Apple Watch cellular which I have used for some time now. Since adding this to my contract I have been having issues. When people are calling me they do not hear a ring tone. My phone rings as normal but they have no idea if call is connect...

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