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Help! Can't get through to Customer Service re broken AirPods!

Jen26
Level 1: Joiner
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Hi I'm on a plan for AirPods, one of which has stopped working.

 

Unable to get any support through the 02 App. I sat in a phone que for 20 minutes to customer services, call was answered and then cut-off!

Any suggestions on how to get a broken device repaired through 02?! 

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jonsie
Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

How to repair a faulty device – Help and Support | O2

Guide: How to find help & contact O2 

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madasaf1sh
Level 76: Forum Legend
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@Jen26 


You would be better speaking direct to Apple https://support.apple.com  as will be quicker and easier..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Jen26
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Thanks! I finally got through to customer services and they told me to go to either Apple or O2 Store! 

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