Bill

[Kimbohorne]

I need to speak about my bill no online chats are working and I can’t call as phone cut off 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MI5 · Accepted solution]

@Kimbohorne 

You need to contact payment management.
Details here including Skype contact Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Kimbohorne]

I have tried I just keep going round an round in circles 

[Kimbohorne]

I can’t call and the link is just making me go round in circles 

[MI5]

@Kimbohorne 

You can use Skype to call as I said above.

Call at 8.00am and you'll get through easier.

Guide: A Guide to Skype 

[Kimbohorne]

I don’t know how to 😩 I’m getting sooo frustrated I was told by 02 to let it bounce then call but they cut me off soon as it bounced 🤦🏻‍♀️

[MI5]

@Kimbohorne 

You need to follow the guide and make the effort to call to prevent further issues and a full bill.