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Bill

DawnMolinari
Level 1: Joiner
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Registered:

Have cancelled my o2 as my contract came to an end and i’ve just had another txt with a bill i have to pay this month, already paid last months final bill even though i disconnected at the beginning of April and they said when i disconnect i would only pay a small bill for April but the full money came out

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Enlli
Level 66: Unequalled
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Registered:

There can be a residual payment but if it is for the full amount then it needs checking out.

I would say Payment Management would be your best bet

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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