Bill

[DawnMolinari]

Have cancelled my o2 as my contract came to an end and i’ve just had another txt with a bill i have to pay this month, already paid last months final bill even though i disconnected at the beginning of April and they said when i disconnect i would only pay a small bill for April but the full money came out

[Enlli]

There can be a residual payment but if it is for the full amount then it needs checking out.

I would say Payment Management would be your best bet

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am