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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6354 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1230 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2720 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2465 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1830 Views
  • 6 replies
  • 0 kudos

Resolved! A large phone bill

I would like to know why my phone bill is so high this month

Robgod by Level 1: Joiner
  • 48 Views
  • 2 replies
  • 0 kudos

Resolved! 5g on samsung galaxy s21

Hi. Ive just updrated to samsung galaxy s21 5g.Now, my question might be a silly on so bear withIve got sent a SIM with the phone but im already with 02. I had samsung galaxy s9 before upgrate. Do I need to change the SIM card to be compatable with 5...

Rizza by Level 1: Joiner
  • 114 Views
  • 3 replies
  • 0 kudos

Strange Signal Issue

So, I've got a signal issue that I've not been able to find an answer for. Started a new O2 sim-only contract last week. All was good initially with solid 4G connection and voice signal. Switched to e-sim at the weekend...still all good. Yesterday, m...

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Chris1979 by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

Resolved! Late payment

Can the blocks be lifted on my phone I can pay in full next week 

Blonde2 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! Charged for picture NOT SENT

Anyone know why I’ve been charged for sending 2 picture messages that I definitely have not sent? Didn’t even include an emoji. Text was also only a few words.impossible to talk to anyone at O2 the robots can’t answer my question.

Annoyed12 by Level 1: Joiner
  • 121 Views
  • 2 replies
  • 0 kudos

Resolved! COMPLAINT

Why is it impossible to speak to anyone in O2 unless they are trying to sell you something?

GS25 by Level 1: Joiner
  • 156 Views
  • 2 replies
  • 1 kudos