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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2980 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5070 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15904 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8099 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! SIM card faulty

I just tried to switch phones form a iPhone XR to a iPhone 13 and removed the sim from old phone, its bent and now wont go in new phone or old phone

Resolved! sign in

hii recently joined o2 as part of a virgin media volt packagethe sim is working and i can use the priority apphowever i cannot log in to the my o2 appapp says to wait but this has been happening for over 3 weeksplease assist

Doorn3Y by Level 1: Joiner
  • 303 Views
  • 3 replies
  • 0 kudos

Resolved! Internet access in France

Not able to access internet, mail or text messaging in France on iPhone 13

SH52 by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

Mobile phone wireless connection

Since upgrading to a fibre broadband package, my phone will not maintain a wireless connection with the new router. This was never previously an issue. How do I tell if this is an issue with the router or a problem with my phone. My computer is hardw...

Mattsta by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! My phone is not working

I was a Virgin Mobile customer up until this morning when they merged with you, since the merge I am no longer able to receive calls to my phone. This needs to be fixed now as I am a support engineer and need my phone for work.

Resolved! Alexa

This question was asked a couple of years ago but the answer may have changed. Is it possible to link an O2 mobile account with my Amazon Alexa account so I can make calls using Alexa? Looking in the Alexa but it looks like it is still only possible ...

Vikash by Level 1: Joiner
  • 659 Views
  • 2 replies
  • 0 kudos

caller (non-) recognition

I use a Samsung Galaxy S8 on Android 9. Joined O2 from EE 5 weeks ago; seemed ok at first, but after a fortnight my wife's phone calls started showing 'Unknown' instead of her name on my incoming screen (and in History), although she's been registere...

DCross by Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

Resolved! Fraudulent iphone order

I received a fraudulent call about my account earlier this evening and informed o2 about it. Checking my account on line and there is an order for an iphone which I have not asked for.

mike33 by Level 1: Joiner
  • 377 Views
  • 2 replies
  • 0 kudos

Resolved! PAC code

HelloHow do I send you my PAC code so I can transfer my old number to my new o2 account? Thank you Will

will_1 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos