Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
Our dad died last year and he'd been sorting out my mum's phone and stuff I think. She recently had some money debited from her bank account that was for "O2 Pay and Go" (not "Pay AS you go") for about £80 in total. She says she's not had any other b...
Hi,can you please explain why I have a bill up to 18/01/2024 when I do not even have the sim yet and only placed the order yesterday? please sort this out I will activate my right to cancel I am having problems before I have not even started is not g...
Got a sim pay monthly with my virgin upgrade and can’t work out where to find my phone number. I have the sim and direct debit confirmation
Hi, hope this is in the correct section. i have recently taken out a contract, signed the agreement and paid the upfront cost. Got an email stating I’ll have a response to my credit check within 24 hours, it’s currently pushing on 36 hours and I have...
I was with Virgin, so I pay £11 a month. Now I'm due for an upgrade the cheapest option I have is £30? For the same phone with a worse deal (1GB compared to unlimited). How is this the case? Why should I be expected to pay £20 more A MONTH because yo...
Hello dear O2 community, I decided to create this post with a hope that someone will be able to help me here. I've placed an order last Saturday for meta quest 3 on a monthly payments, paid deposit, and received an email from the credit risk team, sa...
I'm currently with Vodafone and looking to go to O2 (Also have Virgin home internet as of recent) But I would like to trade in my old phone which is out of contract with Vodafone. But when looking in-to what's available it only suggests to recycle my...
Anyone can help and confirm that O2 data will work in the Data coverage in Italy, france, Switzerland & germany?
Since change over from Virgin the O2 app does not work on my number (REMOVED) and my spouses number (REMOVED) I have spoken to someone on the phone who said they would look into it and email me my request to which I am still waiting. My request was q...
I have tried to order online the order was approved just awaiting checks but no response and it's been 6 days
