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Bill query

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Chrisstone
Level 1: Joiner
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on ‎18-01-2024 19:20

on ‎18-01-2024 19:20

Hi,

can you please explain why I have a bill up to 18/01/2024 when I do not even have the sim yet and only placed the order yesterday? please sort this out I will activate my right to cancel I am having problems before I have not even started is not good.

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jonsie
Level 94: Supreme
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on ‎18-01-2024 20:11

on ‎18-01-2024 20:11

The billing starts a day or so after ordering

You pay a month in advance and payment is always due 14 days after the billing date

Customer service will credit you for the days up to the actual activation date

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 93262 Posts
  • 609 Topics
  • 6985 Solutions
Registered:

on ‎18-01-2024 20:11

on ‎18-01-2024 20:11

The billing starts a day or so after ordering

You pay a month in advance and payment is always due 14 days after the billing date

Customer service will credit you for the days up to the actual activation date

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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