Credit check??

[Jamietomlin123]

Hi, hope this is in the correct section.

i have recently taken out a contract, signed the agreement and paid the upfront cost. Got an email stating I’ll have a response to my credit check within 24 hours, it’s currently pushing on 36 hours and I haven’t had any phone call or email to say what’s happening.

do I need to be concerned?

[Enlli]

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[Jamietomlin123]

I’ve contacted them and had conflicting answers. One stating it hasn’t gone through but I’ve had the confirmation email and paid £45.20 which has been taken out my bank. I’m at a lose end with it.

[Jamietomlin123]

According to live chat my order is still in pending stage but within the same chat the same chat advisor said this message means I've been declined

"

Your order is awaiting credit check results

You can no longer add items or make changes to you basket as this will affect your credit history.

If you have been asked to provide additional information and haven't, please do so.

Otherwise, please wait for our credit team to get in touch with you."

I personally think I've been taken for a mug/ride

[Oxonian]

@Jamietomlin123 

I am not sure how much good it will do you, but have you tried e-mailing the "Credit File Referrals" team as suggested by Mangesh to see what information they will give to you ?   

[Jamietomlin123]

Hi,

I have already emailed them but the lead time is up to 3 days.. It's already been 2 working days since I put in the order with no communicate 

[Oxonian]

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@Jamietomlin123 wrote:

Hi,

I have already emailed them but the lead time is up to 3 days.. It's already been 2 working days since I put in the order with no communicate 

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I think that when O2 say they will contact you within x days @Jamietomlin123, that is more an aspiration than a commitment. You will need to keep chasing them.