New to O2
New to O2? Get information, help and support for new customers here.
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Forum Posts

Why is this board read only?

Hello, Have you visited the New To O2 board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After evalu...

Dave-O2 by Community Manager
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Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

Martin-O2 by Former Staff
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Phone number not transferred

Hii moved to 02 on Wednesday and my phone number still hasn’t transferred. Please can you look into this, I really don’t want this new number

Ameleahg by Level 1: Joiner
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Credit Team Delays

As a new customer, I ordered an iPhone 15 pro 128GB contract from O2 on 24th of Jan.. Now, it's 2nd Feb today and I still haven't got any response from them, even after their clear statement that they will get touch in 24 hours. My upfront has been d...

Mariam1 by Level 1: Joiner
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Help please,I can't access my account 

Grumps by Level 1: Joiner
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Resolved! Wifi calling

I was vodafone contract but now o2 sim only pay monthly I am now not able to use WiFi calling as I was before with Vodafone the function is not on my phone now to enable?

Shauny3 by Level 1: Joiner
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No update on order

I ordered a new phone on 29/01 and I've still haven't had any sort of updates but it said it would be here next day and payment has already been taken out of my bank. Just wondered the best way to get updates

Lane by Level 1: Joiner
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Cannot make calls

Hi I moved from three to o2. Cannot make phone calls

Vlad72 by Level 1: Joiner
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No service

My son and I have been migrating from virgin to o2 since this morning. It is still showing no service on both, after having turned on and off periodically. I need to have my mobile working

Anonymous by Not applicable
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Promo tariff not applied and issues with app

Hello O2 Community, I am writing to seek urgent assistance regarding an issue I am facing with my recent SIM card activation. Last week, I ordered a new SIM card with the promise of receiving 30GB for £10 if activated by January 31st. The SIM card ar...

Resolved! Apparent phone scam

Hubby and I were transferred to O2 from Virgin not long ago. Today he has a call from O2, an Asian gentleman who he could not understand, hubby asked me to speak to him. I spoke to him but said I too couldn’t understand him, he passed me onto a femal...

de25 by Level 1: Joiner
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