Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
I need help reading email pictures from O2 Billing - there are at least 5 pictures and I have no idea whether they are important
I am trying out o2 payg currently before I commit to a contract deal. Comparing speeds with a friend on o2 contract with the same phone his is hugely better is is right that payg customers are being restricted ?
What number do I call to hear my voice messages
I ordered a iPhone 14 pro max on the 6/03/23 for click and collect and still haven’t received it
Hello could you please help.I am trying to swap my sim via o2 app but experiencing problems at sign on stage
Hi,My number ported from EE to O2 over 2 weeks ago. I am able to make calls, send texts and use data services but I am unable to receive calls or texts. I have contacted customer services twice who said this was a split port and they would resolve it...
I'm just trying to transfer my old number across to my new O2 sim card. I have my PAC code any everything. Been on hold for 10 minutes, and when trying to chat to somebody through the O2 app, it just sends me round in circles. Tells me to download th...
I have moved to O2 whilst changing my Virgin Media package. The Virgin Customer Advisor said I would be keeping my phone number but O2 have sent me a new number. Can I keep my old one?
Just ordered a SIM to switch from EE to O2. when placing the order, I entered my PAC code so that I can retain my number but on My O2 it shows a different number. It is important for me to keep my EE number, is there something else I need to do?
Hi I have a new sim card. I've put it into my phone and it didn't show. I have a dual sim card phone. I put it in the second slot, first slot, both times with existing sim. Existing sim worked. I took existing sim out and put new one back in and agai...
